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To establish a Call line, in the Groups admin center, expand, choose, and then select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to include a resource represent this Call queue.

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Select the button next to the resource account you wish to appoint to this Call line. At the bottom of the pane, select the button. If you need to develop a resource account: Under, pick the button to add a resource account for this Call queue. On the pane, search for any set of letters to pull up the results dropdown.

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On the pane: Enter a detailed. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, pick the button. Representatives see the resource account name when they receive an incoming call.

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Designate outgoing caller ID numbers for the agents by specifying several resource accounts with a phone number. Representatives can choose which outgoing caller ID number to use with each outbound call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to permit agents to use for outgoing caller ID purposes. Select the button next to the resource account with a designated phone number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned contact number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Type in a descriptive. Representatives see this name when a call is provided to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you have actually produced this new resource represent calling ID, you'll still require to: Choose a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. When you've picked a language, choose the button at the bottom of the page. Define if you desire to play a greeting to callers when they get here in the line.

The uploaded recording can be no larger than 5 MB. If you pick, the system checks out the text that you type (approximately 1000 characters) when the Call queue responds to a call. Note When using Text to Speech, the text needs to be entered in the language chosen for the Call line.

Groups provides default music to callers while they are on hold in a line. The default music supplied in Groups Call lines is complimentary of any royalties payable by your company. If you wish to play a specific audio file, select and upload an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all required rights and approvals to use any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all appropriate rights holders, which may include artists, stars, entertainers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or certify the music copyrights, sound impacts, audio and other intellectual residential or commercial property rights.

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Review the prerequisites for including representatives to a Call line. You can amount to 200 agents by means of a Teams channel. You must be a member of the team or the creator or owner of the channel to add a channel to the queue. To use a Groups channel to manage the queue: Select the radio button and choose (overflow call center).

Select the channel that you want to use (just basic channels are fully supported) and choose. The following clients are supported when using a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you use this alternative, it can use up to 24 hr for the Call line to be completely operational.

You can amount to 20 representatives separately and up to 200 representatives through groups. If you wish to include specific users or groups to the line: Select the radio button. To to the line: Select, look for the user, choose, and after that select. To to the line: Select, look for the group, select, and then choose.

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Note New users included to a group can use up to eight hours for their first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as representatives to the Call queue. Important Understood problem: Assigning personal channels to Call queues When utilizing a personal channel calls will be distributed to all members of the team even if the personal channel only has a subset of employee.

minimizes the amount of time it considers a caller to be linked to a representative after the representative accepts the call. For conference mode to work, agents in the Call line must use one of the following clients: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Only mode. Representatives who don't fulfill the requirements aren't consisted of in the call routing list. We recommend allowing conference mode for your Call lines if your agents are using compatible customers (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call answering. When you've chosen your call addressing alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is needed if Teams users require to consult/transfer calls with Call queues. Agents may hear the configured music on hold in line for as much as 2 seconds when first joining the call.

If you need to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is enabled on the agents, the combination of and isn't supported. If you need to utilize, select,, or as the.

When utilizing and when there are less calls in queue than available representatives, only the first two longest idle representatives will exist with calls from the line. When using, there may be times when a representative gets a call from the line shortly after becoming not available, or a short delay in getting a call from the queue after appearing.